Resume

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Matthew Bailey Strong

MS, MBA

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                        matt@strongfam.com         http://resume.strongfam.com
 

 Qualifications

  • Adept at big picture thinking and identifying process/product weaknesses
  • Self-starter; internally-motivated; organized with the ability to plan; leadership experience
  • Engineer and business education, training and experience; I am an engineer and a businessman
  • Facilitator of rapid problem solving in team environments; skilled writer and technical presenter
  • Strong customer focus with a keen ability to identify customer needs and translate them into product requirements
  • Quick to understand and learn new technologies and how they impact business
  • Ability to asses tradeoffs between features, schedules and costs allowing better and more efficient product design
  • Fluent in Spanish
  • Proficient in Microsoft Word, Excel, Access, PowerPoint, Project, Outlook, and FrontPage; Familiar with Solid Works, PDM Works, ProE, and ProMechanica, SQL, SPSS, SPlus, Macromedia Flash, Adobe Photoshop, Corel Photo-paint, Pinnacle Studio; Can program in C, and HTML, and have experience programming microcontrollers in a variety of languages
 

Experience

 
Global Product Developer, ATL Technology, Springville, UT
Project Manager, Product Manager, Senior Design Engineer, Quality Engineer, and Business Development
October 2005 - Present
 
  • Successfully managed the company’s largest project to date (BOM with 600+ parts 5 levels deep) completing it on time and under projected costs by 5%
  • Coordinated the efforts of management, customer, manufacturing, engineering, quality, and purchasing to complete a project that will increase annual company revenues by roughly 35%
  • Conceptualized, pitched, developed, and produced a new product that delighted the customer and created a new substantial revenue stream for ATL
  • Translated customer needs into product requirements and performed experiments that enabled the customer to change requirements cutting product costs by nearly 50%
  • Successfully negotiated new business resulting in substantial annual revenue increases
  • Increased overall company efficiency by documenting procedures, providing training and implementing best practices.
 
 
Consulting, Self Employed, Pleasant Grove, UT
Consultant
August 2005- December 2005
 
  • Performed industry analysis to identify growth opportunities in the coming decade for a local manufacturer of construction materials
  • Analysis was used to successfully secure funding for company expansion
 
 
Product Manager, Dynix, Provo, UT
Product Manager for new Software Module

July 2004 - August 2005

 
  • Successfully prioritized customer needs to map out product strategy for the next three years
  • Distilled customer and market input into design documents and successfully began development
  • Identified, organized and met all cross-departmental needs to ensure an easy product launch with well prepared staff resulting in a successful and on schedule product release
  • Developed new product concepts and presented them to upper management for resource allocation.
  • Diffused customer concerns in semi-weekly conference call while presenting product roadmap and functional details
  • Gained market “buy in” and stalled competitor’s sales by presenting product roadmap and functional details at industry tradeshows and other events
  • Enabled upper management to make strategic decisions by mining data from available sources and returning it in report format
  • Translated a software module into Spanish
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Senior Operations Manager, Dynix, Provo, UT
Manager of Multiple North American Customer Support Groups
February 2004 - June 2004
 
  • Managed 28 direct reports split into two teams
  • Identified key metrics and developed, coded and implemented reporting tools that provided employees continual feedback on performance.  Results were:
o     Reduced backlog of open support issues by 50%
o     Cut response time to customer issues in half
o     Cut the resolution time to customer issues by 66%
o     Faster resolution of issues submitted by strategic customer and hot customer accounts
o     Eliminated work that was lost in interdepartmental exchange (“passing the buck”)
o     Timely information to upper management that enabled them to make staffing, organizational and training changes
  • Standardized employee titles, pay grades, and job descriptions enabling a standard for comparison when evaluating existing employees or new hires compensation
  • Worked interdepartmentally to resolve/prioritize product defects resulting in improved customer satisfaction
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Manager, Dynix, Provo, UT
Manager of one North American Customer Support Group
March 2003 – February 2004
 
  • Managed 14 direct reports on a single team
  • Ended customer confusion about maintenance services provided during the life of a product by implanting a cradle-to-grave approach to services management; prepared all documentation for the end of life of Dynix products
  • Developed simplified documentation describing Dynix’s customer service offerings.  Results were:
o     Elimination of customer confusion about services they have or have not bought
o     Elimination of support staff confusion about services they were to provide
o     Elimination of the confusion of other departments in regard to the support services Dynix provides and empowered them to set proper customer expectations
  • Fixed contract language to establish clear expectations between Dynix and its customers in regard to support services and the means by which they are provided
  • Initiated two product recalls and worked with engineering to provide quick re-release of the product
  • Opened communication between customer support and engineering resulting in a doubling of the number of customer reported product defects fixed in each product release
  • Trimmed processes, trained staff and implemented new tools to increase productivity by 20%
  • Changed the operating hours of the support center resulting in better inbound phone coverage with reduced staff while improving response time to inbound calls by 25%
  • Removed legacy processes resulting in simplified processes and improved employee morale
  • Empowered employees to make their own decisions by providing them new tools and relevant data
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Consultant, Governor Mike O. Leavitt, Salt Lake City, UT
Industry Analyst and Strategic Consultant
April 2001 – August 2001
 
·   Developed strategies for the State of Utah for its growth as a high-tech center
  • Identified significant industry players and successfully began negotiations for recruitment to the State of Utah
x
 
Product Development Consultant, Air Concepts Industries, Ontario, CA
Development of a New Consumer Product
January 2001 – April 2001
 
  • Led a team of 5 to gather and analyze market data using factor, cluster, conjoint and other statistical tools to develop product definitions and business case analyses for new consumer product
  • Created surveys and conducted interviews that made possible the establishment of product feature prioritization
x
 
Product Engineer, Strong Consulting, Provo, UT
Design and Development of a Collapsible Jogging Trampoline
July 2000 – September 2000
 
  • Developed all CAD drawings and design documents to facilitate overseas production
  • Exceeded expectations with innovative and cost saving features
x
 
Manager, B.L.O.C.K.S., Spanish Fork, UT
Manager and Head Instructor of a Martial Arts Studio
February 1997 – July 2000
 
  • Developed unique marketing strategies based on proprietary research resulting in a 500% increase in revenues
  • Created unique procedures, documents and reports that more than tripled customer feedback
  • Engineered and taught new service methods resulting in higher employee morale and customer satisfaction
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Education

Master of Business Administration, Marriot School of Management

Brigham Young University, Provo, UT

  • New product/business development and marketing

April 2002

Master of Science, Mechanical Engineering, College of Engineering and Technology

Brigham Young University, Provo, UT

  • Design theory and product development

December 2002

Bachelor of Science, Mechanical Engineering, College of Engineering and Technology

Brigham Young University, Provo, UT

April 2000

Other Accomplishments

·   Created a new method for evaluating a products ability to achieve its strategic objectives
·   Invented new technology to be used in commercial/military flight simulators
·   Designed an autonomous miniature forklift capable of delivering packages on a factory floor
·   Placed 4th out of 20+ in BYU Business Plan Competition 2002
·   Semi-finalist out of 100+ in the Utah Entrepreneur Challenge 2002
·   Managed a $1.2 million annual budget for housing and administration of 180 volunteers, cutting prior year costs
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Personal

  • Martial arts, paintball, wake and snow boarding, rock-climbing, carpentry and metal work, performing in voice and theatre, computers, video games, and family.

REFERENCES

  • Available upon request.